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HELP DESK SUPPORT
With our Help Desk support, we provide our customers with 24/7 technical support on software and hardware products from certified, frontline-support technicians. Our help desk operates on two support levels:
| Level 1: | This level of help desk support provides call-answering service, troubleshooting and call-logging. The help desk uses a developed knowledge base to resolve any incident at the initial contact. |
| Level 2: | This level of help desk support involves connection to a server in order to resolve the issue. Additional troubleshooting enhances the service while technical expertise and remote access allows for the correction of issues that are located within the core infrastructure. |
With our round the clock support by certified technicians, you’re troubleshooting issues can be addressed and resolved immediately.
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Thanks to our remote monitoring, you can now receive IT Support from Optimus any where, any time.
Contact us to learn more about how we can help you get more from our solutions.
