REMOTE MONITORING

Optimus provides a remote monitoring service for your servers, applications, and other network devices so that you don’t have to invest in additional resources and infrastructure. Our proactive monitoring and alerting identifies, tracks and reports on issues effecting the security, performance and reliability of your IT. By analyzing network device alerts, pre-failure indicators, performance benchmarks and security issues, preventative maintenance opportunities are identified.

Optimus can offer remote IT support through telephone, e-mail and remote access software. We use the latest technology to remotely troubleshoot your systems, eliminating the time needed for our technicians to come on-site, therefore providing you with faster response time at a lower cost. Our combination of preventative maintenance and remote monitoring helps keep your hardware and servers running at peak performance.

Click here to view a summary of the remote services we offer.

Prevent Problems before they Occur

Our service includes a complete asset inventory and regular health, security, and performance analysis reporting so that you can see what you have and how well those IT assets are working for you. Since we monitor your server around the clock, our technicians are alerted to any issues that take place immediately, and a resolution is typically completed before you even know there’s been a problem. This improves your organization’s performance with less interruption of your daily business.

Support Anywhere, Anytime

We offer remote 24/7/365 remediation on both your desktop and server, and with our expanding geographic coverage we are able to resolve your IT issues in record time. Every Optimus member maintains the highest technical certifications and customer-satisfaction ratings, enabling them to deliver an unparalleled quality of service.

Our remote monitoring services feature:

• 24x7 Monitoring, Real Time Alerting and Monthly Reporting: includes all systems and network devices; monthly reports reviewed by Optimus
• Asset Management: includes a complete summary of hardware and software, comprehensive detail of all hardware and software asset inventories, up-to-date warranty status information, identification of unauthorized software
• Security Assurance: includes baseline security scanning to detect security holes, continuous monitoring for viruses, worms, spam ware, and other malware, and automated verification of data backup completion and identification of any failed backups
• Preventative Maintenance: includes comprehensive server health reports for all servers, and up-to-date security patches for your desktops and servers and identification of failed or missing patches
• Quarterly Business Reviews: Optimus will prepare a comprehensive analysis of our findings from the preceding 90 days and demonstrate areas of cost savings, increased performance, security vulnerabilities, and an overall health assessment of your network

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